• Hotel accommodation as per the itinerary in the chosen package  (Standard check-in and check-out will be 12.00 Noon and 11.00 A.M respectively. Based on your flight/train schedule the check-in and check-out time are negotiable before the package is booked)
• Vehicle pick up and drop as per the itinerary
• Local sightseeing as per the itinerary
• All parking and toll taxes
• All charges related to vehicle
• Meal plan as mentioned in the itinerary

• All items of personal use
• Any personal sightseeing locations apart from the mentioned in itinerary
• Charges for pony rides or any other recreational activities
• Entry tickets for museums and others
• Air Condition in vehicle in hilly areas
• Air Condition in hotel rooms
• Any meals which are not mentioned in the itinerary
• Any charges incurred to the customer for missing of flight/train/bus (It will be provide only in case of a breakdown of the vehicle assigned as part of the tour)

• The complete payment should be made by the guest in 7 days advance before the start of the trip
• After the start of the tour accommodating changes to the itinerary is not possible and any cost implications occurring should be borne by the guest
• All personal expenses like pony ride, horse ride, boating, rafting, laundry, telephone, shopping, tips and other miscellaneous expenses of personal nature.
• Any kind of entrance fees of any monuments, sightseeing points, Camera fees is extra wherever applicable
• Kindly recheck your air – rail ticket reservation once again and also submit the copy of that with us at the time of booking to avoid any kind of misunderstanding from both ends.
• Read and understand all given documents properly like – itinerary, voucher, fact sheet, ticket copy to avoid any kind of dispute during the itinerary.
   

Below are the cancellation charges which will be applicable in case the customer cancels the trip due to avoidable/ unavoidable circumstances.

• 20% of the package cost if cancelled before 30 days start the trip
• 30% of the package cost if cancelled before 10 days start of the trip
• 60% of the package cost if cancelled before 7 days of start the trip
• 100% of the package cost if cancelled within 7 Days of the trip
   

• A valid Id proof should be submitted during check-in. Documents like Passport Voters Id card, Current Drivers License, Aadhaar card are accepted - Pancard is not accepted.
• Check in time would be 1:00 P.M and check-out time would be 11.00 A.M
• Any damages which are caused by the hotel property should be borne the customer
• Any additional meals which are not included as per the itinerary should be paid by the guest before check-out
• All personal expenses like pony ride, horse ride, boating, rafting, laundry, telephone, shopping, tips and other miscellaneous expenses of personal nature.
• Any kind of entrance fees of any monuments, sightseeing points, Camera fees is extra wherever applicable
• Kindly recheck your air – rail ticket reservation once again and also submit the copy of that with us at the time of booking to avoid any kind of misunderstanding from both ends.
• Read and understand all given documents properly like – itinerary, voucher, fact sheet, ticket copy to avoid any kind of dispute during the itinerary
• As per the directive was given by the Government of India, Department of Tourism, all Indian/Foreign Nationals is required to produce proper proof of identification upon check-in. Valid identification documents like Passport Voters Id card, Current Drivers License, Aadhaar Card. All the documents should include a photograph.Pancard is not accepted.
• Ideal check-in time will be 02:00 PM; Check Out timings will be 11:00 AM only.
• Early check-in & late check out will be permitted as per subject to availability of respective resorts at an extra cost depending on the hotel. Please understand that you are arriving at the hotel at your time, which is not binding to the hotel so please do not ask for early check-in or late check out because it will create a problem for another guest also
• Non A/c rooms WITHOUT FAN AT MANY Hotels will be provided at many hotels in hill stations of Nilgiris, as it doesn’t require as per the weather conditions throughout the year, if some hotels have a/c in the room, then it will be a chargeable basis as per the hotel policy and on direct payment basis only – hotel doesn't allow it without any cost to use the a/c in room if it is there in any of the hotels.
• Some of the hotels may be in the outskirt area of the city/ town/ where there is ample parking space, good accessibility, silence, view. The main reason to avoid parking issue, hassle & puzzle of the traffic issue.
• Major of the hotels will take extra charges for Room Heater – which charges to be paid at the hotel directly as per their terms and conditions and depends on guest requirements.
• All guests are requested to recheck the provided vouchers by our company before starting the tours, if any mistake found in that related to date, meal plan, room type clarification, kindly amends the same as early and on the spot take into our attention also to avoid any kind of misunderstanding or mess up.
• All bookings will be done on base category (standard category of the room) unless – otherwise specified at the time of quotation/booking, All quotations were done on base category only at the time of quotation/confirmation also. So hotel will allocate the standard category of rooms only at the time check-in Room upgradation will be charged extra and depends on subject to availability at the time of booking and on direct payment basis.
   

• The vehicle will be permitted to use for sightseeing points only mention In itinerary, any substitute sightseeing will not be allowed/provided or no refund, reimbursement will be possible for such kind of missing sightseeing points is not visited sightseeing point also.
• A/c  of the vehicle will not work/ allowed/permitted - if it is in non-moving / running Position
• A/c will not work/ run/allowed/permitted in hilly regions / Ghat / HairPin Bends – Requesting not to argue on this issue during the itinerary with a driver or our operation department.  It will be working on Plain road surface only.
• The passenger will not get the extra Cooling of A/c any of the tourist vehicles compare to any of private vehicle they are having, some of the time guests having the high-end vehicle so it’s not necessary that you will get the same cooling in tourist vehicle as well.
• A bigger Tourist vehicle whose capacity is more than 6/7 person like Tempo / Coaches / Winger will have the common issue of Cooling of A/c in the vehicle – reason of Suffocation or more person in a vehicle, this kind of the vehicle’s A/c will not perform compared to mid segment tourist vehicle.
• Driver and vehicle details will be forwarded to your contact mobile numbers which are given at the time of booking, it will be forwarded to guest 12 hrs prior to your first arrival points by our software systems. The guest is requested not to take follow up with the vehicle details and driver details it will be forwarded to you without fail.
• It is possible that the detail which is forward to, you can be replaced or changed at the last moment due to any technical reason or any other of the reason also.
• Vehicle on Disposal is as per Sightseeing
• Pickup & Drop As Per Itinerary
• Vehicles will be parked in the parking area at all station/ airport/hotel/sightseeing area parking only. All guests have to walk down to the respective parking point by themselves.
• An average Speed limit of vehicles on highways will be 60 to 80 km /pH in the hills the average speed will be 20 to 35 km /pH. The heavy vehicle will have a less speed limit, do not force the drivers to increase the speed limit
• Distance & time of travelling mention in your given itinerary are approximate, it can be different as per vehicle to vehicle, time to time, destination to destination, season to season, driver to driver, etc. as per situations – it is noted from our past experience and on ideal judgment as well.
• Vehicle timing from 7.00 AM to 7.00 PM. (Except in an emergency and pick up and drop)
• Television / LCD / DVD player & CD Player – this all amenities are complimentary basis services in the vehicle which is provided by local transporter, this all is not the ideal and compulsory component of a vehicle, Only a few of the vehicle having this kind of facility – rest all vehicles having basis entertainment facility in a vehicle this is also not compulsory basis.
• Music entertainment in Tourist vehicle is not permitted /allowed in many of the STATE by individual state Govt. Rules and authorities, all guests have to follow the rules and not to force Driver to break the rules.
   

• Any refund if approved would be processed within 45 days from the date of approval
• In case of cancellations well in advance of the travel date, a refund will be processed within 7 days
• Refund will be processed to the bank account details provided by the customer